Careers
The MOST is a collaborative work environment where team members work toward the common goal of providing high-quality educational opportunities and positive and enjoyable guest experiences.
Successful employees of the MOST are committed to teamwork and collaboration. We recognize we are a part of a community and a key part of our success is helping others to reach theirs. We are respectful and supportive of one another. We lead and learn from each other in a culture of being present; connecting with transparency, dignity, and respect.
Assistant Director of Guest Experience
Do you love working with people and excited kids? Do you think quickly on your feet and excel at problem solving? The MOST is looking for an experienced, public-facing leader who is skilled at making every museum visit a wonderful experience for our guests. A background in retail or other position working with guests is ideal.
The assistant director of guest experience helps lead and develop the vision for daily operations and future development for the MOST’s Guest Services Department. The successful candidate provides support and works alongside guest services staff to set and achieve goals to better the customer experience. This individual always fosters a respectful environment of teamwork and collaboration.
The MOST is a dynamic science museum in downtown Syracuse that welcomes more than 120,000 visitors every year. Our goal is to make every visit amazing and this position is key to ensuring positive interactions with our team and our facility.
The museum is open Thursday through Sunday plus most school breaks and holidays. This position works Thursday through Sunday, with a potential to add a 5th day, if warranted.
Primary duties include:
- Be available to help other museum departments as needed
- Overseeing and directing operations related to guest services, including checking in guests and managing retail sales in our Science Shop, theatre, and concessions stand.
- Assist visitors with questions and purchases and resolve customer service issues
- Developing and conducting staff training and meetings
- Scheduling and staffing management
- Support inventory management and control
- Help the director of guest experience with a variety of tasks
Pay range: $24-$26 per hour
To apply, email resume to Jocelyn Diamond, Director of Guest Experience at jdiamond@most.org
Internships
Internships
Please send a resume or questions to estewart@most.org.